Mirevella Returns Standard
Refund Policy
We want you to feel confident shopping with Mirevella. This policy explains our 30-day free return and exchange window, return eligibility, refund processing and what to do when an order arrives with an issue.
01 / Return Window
30 Days to Decide
Mirevella accepts eligible returns and exchanges within 30 days. Please begin your return or exchange request within the applicable 30-day period so our support team can guide you through the next steps.
Items should remain in returnable condition while you decide whether they are right for you.
02 / Eligibility
What Can Be Returned
To help us process returns fairly and consistently, items should be sent back in a condition suitable for inspection and, where applicable, with the original product components.
Unworn and Unused
Returned items should not show signs of wear, washing, alteration, damage caused after delivery or other use beyond what is reasonably necessary to inspect the item.
Original Components
Where applicable, include tags, accessories, removable parts and other product components supplied with the item.
Within 30 Days
Return and exchange requests must be started within Mirevella's 30-day return window.
Verifiable Purchase
Keep your order information available so our team can identify the purchase and provide the correct return or exchange instructions.
03 / Return Process
How a Return Works
Please follow the return instructions provided for your order rather than sending an item back without first starting the return process.
Start Your Request
Contact Mirevella within the 30-day window and provide the order details and the item you would like to return or exchange.
Receive Instructions
Our support team will provide the applicable return instructions and information needed to continue.
Prepare the Item
Keep the item protected and include the required product components so it can be reviewed when received.
Resolution
After the return is received and reviewed, the appropriate refund or exchange process can be completed.
04 / Condition Review
Return It with Care
Returned merchandise may be reviewed to confirm that it meets the applicable return conditions. Protecting the item during the return process helps avoid preventable issues.
05 / Refunds
After We Receive It
Once an eligible return has been received and reviewed, the refund process can begin. Financial institutions may require additional time before the credit appears on your account.
Return Received
The returned item reaches the appropriate return destination and enters the review process.
Item Reviewed
The return is checked against the applicable condition and return requirements.
Refund Processed
When approved, the refund is processed using the applicable payment method associated with the purchase.
Bank Processing
Your bank or payment provider may require additional processing time before the refund is visible in your account.
06 / Exchanges
Prefer an Exchange?
Eligible items may be exchanged within 30 days. Exchange availability can depend on the replacement item, size, style or other requested variation being available when the exchange is processed.
07 / Order Issues
Damaged or Incorrect Items
If your order arrives damaged, incorrect or materially different from what you expected, report the issue promptly so it can be reviewed.
Document the Condition
Keep the item and packaging available and, where useful, take clear photos showing the condition in which the order arrived.
Keep Everything Together
Retain the product and its packaging while the order details are reviewed so the appropriate next step can be provided.
Report What Is Missing
Provide the order details and explain which expected item, accessory or component was not included.
Refund Method
Approved refunds are generally processed back through the applicable payment method associated with the original order, subject to the capabilities and processing requirements of the payment provider.
When the Refund Appears
Once Mirevella processes an approved refund, your bank, card issuer or payment provider may require additional time before the credit appears in your account.
Do Not Send Unannounced Returns
Start the return process first so you receive the correct instructions. Sending merchandise without the applicable return information may delay identification and processing.
Changes to This Policy
Mirevella may update this policy when store practices, customer service procedures or applicable requirements change. The version displayed on this page applies at the time it is published.
Need Return Help?
Mirevella customer support is available 24/7 for return, exchange, refund and order-related questions.